Service overview

ACT Tecnologia's Managed Network Management is the service that takes over the client's entire network infrastructure operation: from the edge (firewall and links) to access (switches and Wi-Fi), through connectivity between sites (VPN) and continuous visibility (monitoring). Instead of treating each device in isolation, ACT operates the network as a system, with a single point of responsibility, standardized processes, and evidence of every change. The client gains predictability and focus on the business; the network stays under specialized care.

Continuous visibility

24x7 monitoring of availability, performance, and capacity, with proactive alerts before the problem reaches the user.

Standardized operation

Versioned configuration, backup before every change, and changes within an agreed window, reducing operational risk.

Centralized point of contact

One team responsible for firewall, switch, Wi-Fi, and VPN. The client doesn't need to coordinate multiple vendors.

02

Managed service scope

The service covers the full network operation cycle, from monitoring to response. The exact scope is defined by contract, according to each client's environment.

Service	Status	Description
24x7 monitoring	Included	Continuous tracking of availability, performance, and capacity through a dedicated monitoring platform
Firewall management	Included	Policies, NAT, VPN, and rules for the network's firewalls, versioned and audited
Switch management	Included	VLANs, ports, trunks, and segmentation on manageable switches
Wi-Fi management	Included	SSIDs, coverage, segregation, and performance of the wireless network
VPN between sites	Included	Site-to-site tunnels and remote access, provisioned and monitored
Configuration backup	Included	Versioned copy of each device's configuration, before changes
Network documentation	Included	Topology, addressing, and inventory kept up to date
Change management	Included	Critical changes within an agreed window, with validation and a rollback plan
Service and support	Included	Ticket opening and response with an SLA defined by contract

The scope, covered equipment, and service levels are detailed in the commercial proposal, according to the client's environment.

03

Monitoring and response

The foundation of the service is seeing the network at all times. ACT monitors assets through a dedicated monitoring platform, with proactive alerts that trigger a response before the problem turns into downtime.

What's monitored

Availability of links, firewalls, switches, and access points
CPU, memory, and interface usage on devices
VPN tunnel status and connectivity between sites
Bandwidth usage and link saturation
Capacity trends for planning

How ACT responds

Proactive alerts for outages, degradation, or thresholds reached
Triage and diagnosis by the NOC team
Remote action in most cases
Field dispatch when needed
Client communication per the SLA

Proactive, not reactive.

The difference with a managed network is finding out about a problem from an alert, not from a user's phone call. Continuous monitoring is what turns "the internet is down" into "we were already on it."

04

Governance, backup, and documentation

A well-managed network is a documented, reversible network. ACT keeps the configuration versioned, the documentation alive, and processes that reduce the risk of every change.

Backup and reversibility

Backup of each device's configuration
Copy generated before every critical change
Fast restore in case of hardware failure
Version history to track what changed

Living documentation

Network topology kept up to date
Equipment and addressing inventory
Record of VLANs, VPNs, and relevant rules
Knowledge base for support continuity

No dependence on individuals.

When the network is documented and versioned, the operation isn't held hostage to a single technician's knowledge. ACT treats documentation as part of the service, not an extra.

05

Solutions that make up the management

Managed Network Management builds on ACT's solutions portfolio, combined according to each client's size and needs. Each has its own datasheet; together, they form the network operated by ACT.

Firewall and perimeter

Firewall ACT (small scale, L3/L4)
pfSense (corporate network, L3/L4)
FortiGate (NGFW/L7, enterprise)

Access and connectivity

Corporate Wireless Network
Manageable switches and VLANs
VPN between sites and remote access

Visibility and analysis

Dedicated continuous monitoring
FortiAnalyzer (logs and reports for the Forti fleet)
Availability and capacity reports

The composition is modular: the client contracts full management or just the layers needed. Details for each solution are in its own datasheet.

06

Specifications

Service availability	Continuous monitoring, with 24x7 NOC operation
Response time	Response deadlines by criticality, defined in the SLA
Maintenance windows	Critical changes within an agreed time, with a rollback plan
Communication	Incident and status notification per the contract
ACT's responsibility	Operation, monitoring, backup, and documentation of covered assets
Client's responsibility	Environment access, carrier inputs, and business decisions

Predictability ACT delivers for you.

With scope, SLA, and responsibilities defined, the network stops being a source of surprises. ACT operates; the client focuses on what grows the business.

07

Recommended use cases

Companies without network IT

No specialized in-house team
Need a reliable network
Want a single point of responsibility

Multi-site operations

Headquarters and branches connected
Standardization across sites
Consolidated network view

IT teams looking to scale

In-house team focused on the core
ACT as an extension of the team
Monitoring and on-call delegated

Want to know if Managed Network Management solves what your operation needs?

Talk to ACT and understand, with clarity, how this solution fits your environment.

Talk to ACT