Cloud Backup
Automated, encrypted backup stored outside the client's environment, ready for restoration at any time.
Service overview
Cloud Backup is ACT's data protection service: automated, encrypted backups stored outside the client's source infrastructure, ready for restore at any time. It covers files, workstations, servers, and databases. For environments already virtualized on Proxmox (a virtualization platform that runs multiple servers on a single physical machine), it's also possible to contract backup of the complete virtual instance, ready for full restore.
Any source
Servers, workstations, and NAS: any source where ACT's collection agent can be installed.
Data always protected
Backup encrypted in transit and at rest, stored in ACT's private cloud, outside the client's environment.
Recovery on demand
Restore requested at any time via support, with no quantity limit and no extra bureaucracy.
Scope and supported technologies
Data collection is done by a backup agent installed at the source, compatible with the leading operating systems and databases on the market.
| Layer | Supported | Note |
|---|---|---|
| Operating systems | Windows, Linux, and macOS | Collected via ACT's backup agent installed at the source |
| Data source | Servers, workstations, NAS | Any source where the agent can be installed |
| Databases | MySQL, PostgreSQL, SQL Server | Compatibility with other DBMSs assessed on demand |
| Full server (VM) | Backup via Proxmox Backup Server (PBS) | Copies the complete virtual machine, OS, configuration, and data, ready for full restore |
The agent is installed by ACT during deployment; no source reconfiguration is needed afterward.
Storage, retention, and plans
Backup is organized in layers with retention defined by data type, and plans are sized according to the contracted data volume.
| Item | Specification |
|---|---|
| Storage | ACT's private cloud, outside the client's environment |
| Retention: Files | 30 days |
| Retention: Database | Per client's need |
| Retention: Full server (PBS) | Per contracted space (reference: ~5 days) |
| Commercial model | Plans by contracted data volume |
Security and access
Encryption
Data is encrypted both in transit and at rest, from the moment of collection through storage in ACT's private cloud.
Restricted access
Only ACT has access to stored backups, including for download. The client requests restores directly through support.
Recovery
Restore can be requested at any time, with no monthly quantity limit.
| Item | Specification |
|---|---|
| Restore request | At any time, via support, no monthly limit |
| Restore testing | Performed on client demand |
| Standard RPO | 24 hours |
Standard RPO: 24 hours.
By default, backups run once a day, meaning that in case of failure, data loss is capped at 24 hours. For operations requiring a lower RPO, backup frequency can be adjusted and negotiated with ACT.
Specifications
| Support hours | Monday to Friday, 8:30am–12:00pm and 1:00pm–5:30pm, excluding national and local holidays |
| Response: Emergency | Up to 4 business hours (system fully down), via remote access |
| Response: Urgent | Up to 6 business hours (system partially down), via remote access |
| Response: Specific cases | Up to 12 business hours (not affecting the system), via remote access |
| Response: Rescheduling | Up to 24 business hours, via remote access |
No dedicated tracking dashboard.
Backup status (success, failure, space used) is checked directly with ACT's support team.
Want to know if Cloud Backup solves what your operation needs?
Talk to ACT and understand, with clarity, how this solution fits your environment.
Talk to ACT